Terms & Conditions

Terms & conditions of use of website

This website is owned by and the content is published by MusicMotive Pty Ltd (ACN 162 908 278). By browsing and using our website you are agreeing to comply with and be bound by the following terms and conditions of use.

1. The information and settings provided in this website are correct at the time of publishing. We take no responsibility for the accuracy of the information, graphics and settings at the time of publishing. In the event that any errors or omissions on the website are brought to our attention, we shall endeavour to rectify those errors or omissions as soon as possible. However, we will not be responsible for any consequential loss suffered by any users of the website as a result of our errors or omissions.

2. The content of the pages of this website is for your general information and use only. We reserve the right to amend or update our website without providing notice to you.

3. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with these terms and conditions of use.

4. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

5. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

6. You may not create a link to this website from any other website or document without our prior written consent, except where a link is shared or posted on Facebook for promotional or marketing purposes of the tuition services provided by MusicMotive.

Copyright

This website and its content is the copyright of MusicMotive Pty Ltd (ACN 162 908 278). All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

1. You may print or download to a local hard disk extracts for your personal and non-commercial use only.

2. You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Standard MusicMotive trading terms & conditions
BOOKINGS

Lessons can be booked individually, or by term blocks (approximately 10 weeks). Mid-term bookings for lessons by term are charged pro-rata for the remainder of the current term. All bookings must be made through MusicMotive, tutors cannot accept bookings in any way whatsoever for current students or new students on behalf of MusicMotive.

TUTOR TRAVEL FEE

When a tutor travels to the student’s location for tuition, a $5.00 (inc. GST) travel fee will be added to the lesson fee. If more than one lesson is booked consecutively in the same location, the travel fee will apply to the first lesson only.

CONTINUING TUITION

Individual bookings – Upon completion of the lesson(s), it is assumed that tuition will not continue unless MusicMotive is advised of further lessons. If further lessons are required, a new invoice will be emailed to you and payment will need to be received before further lessons are given.

Term bookings – An invoice will be emailed to you two weeks before the end of the current term for the following term’s payment. To continue tuition, payment must be made by the due date, which is clearly marked on the invoice. Unpaid invoices will result in the following term’s reservation being cancelled and your tutor and time slot may be offered to another student.

CEASING TUITION

If a student wishes to cease tuition, this may only be done upon completion of lessons already booked. You may notify MusicMotive at any time during the booking if you wish to cease tuition. MusicMotive must be notified by the student, it is not sufficient for the student to only contact their tutor.

TUITION TERMS

MusicMotive operates as per the NSW public school terms. To view NSW public school terms dates, please visit: http://www.boardofstudies.nsw.edu.au/events/vacations.html

PRICES

All prices quoted on our website include GST. The rates, services and facilities of some of our tutors may vary. Prices are subject to change without notice.

PAYMENTS

MusicMotive requires all tuition fees to be paid in full up-front, no lessons will be given until all fees are paid. An invoice will be emailed to you prior to lessons commencing, detailing the requested tuition. Invoices are to be paid by the due date which is clearly marked on the invoice.

PAYMENT METHODS

Payments can be made by Direct Deposit or Cheque. All cheques must be payable to ‘MusicMotive’ and mailed to PO Box 106, Roseville NSW 2069. When paying by Direct Deposit, please ensure that the description clearly states your invoice number, e.g. INV0001 . Due to the high volume of Direct Deposit payments that we receive, it is not possible to track a payment without the invoice number. Tutors cannot receive any payments from students onbehalf of MusicMotive.

LESSON CANCELLATIONS

At least 24 hours notice must be given to the tutor by phone if cancelled lessons are to be considered for a make-up lesson. Please contact your tutor regarding lesson cancellations and scheduling of make-up lessons, the tutor will then advise MusicMotive.

MAKE-UP LESSONS

Student cancels a lesson – When a student cancels a lesson and has given the tutor at least 24 hours notice, they are eligible for a make-up lesson. Students can only have a maximum of one make-up lesson for every five lessons booked. Make-up lessons are only valid for the term the lesson was missed in and the holiday period immediately following that term. If a student does not arrange for their make-up lesson within this timeframe it will be deemed void. No credits or refunds will be given on unredeemed make-up lessons when the student has cancelled the lesson. Students wishing to book a make-up lesson need to contact their tutor to arrange a time. Make-up lessons will be conducted throughout the term depending on the availability of tutors and students. It is the student’s responsibility to book make-up lessons; neither MusicMotive or the tutor will send reminders for make-up lessons owed.

Tutor cancels a lesson – When a lesson is cancelled by a tutor, the student is eligible for a make-up lesson. This make-up lesson is only valid for the term the lesson was missed in and the holiday period immediately following that term. If a student and tutor are unable to arrange a make-up lesson within this timeframe, a refund will be given at the end of that term. The tutor will contact students to arrange make-up lessons for lessons that the tutor has cancelled.

LATENESS

Student lateness – In the event that a student is late to a lesson, the student will not be eligible for a refund of that lesson or a rescheduled lesson.

Tutor lateness – In the event that a tutor is more than 15 minutes late to a lesson, the student has the choice to reschedule the lesson or receive a full refund of that lesson fee. Alternatively, lessons may continue overtime for the missed duration subject to the tutors availability.

MISSED LESSONS

If a student misses a lesson without giving at least 24 hours notice to the tutor, no make-up lesson or refund will be given. Special circumstances will be considered by MusicMotive, the ultimate decision is at the discretion of MusicMotive.

MISSED LESSONS DUE TO INFORMATION ERROR

Student error – In the event that a student misses a lesson due to their error regarding incorrect lesson time, date or address, the student will forfeit that lesson fee. 

Tutor error – In the event that a tutor misses a lesson due to their error regarding incorrect lesson time, date or address, the student has the choice to reschedule the lesson or receive a full refund of that lesson fee.

MISSED GROUP AND SHARED LESSONS

No make-up lesson is offered for missed group or shared lessons due to student’s absence. If a tutor cancels an entire group lesson, all students will be granted a make-up lesson or refund.

TUTORS

All MusicMotive tutors have undergone a selection process and have been carefully chosen because of their teaching skills, musical abilities and professionalism. MusicMotive will, where possible, retain the same tutor for a student each term, however in some circumstances a tutor may become unavailable.

CHILD PROTECTION

All MusicMotive tutors have been screened with the Working with Children Safety Check under the Child Protection Act. MusicMotive considers child protection to be an important issue and all tutors have an understanding of the duty of care towards the students they teach.

TEMPORARY TUTORS

If a tutor is away or sick for an extended period of time, MusicMotive will, where possible, substitute a temporary tutor for lessons rather than have students miss lessons. All temporary tutors have been selected as per the MusicMotive application process which includes screening under the Child Protection Act.

SUPERVISION

MusicMotive tutors only provide supervision for students during their allocated lesson time. For lessons taking place at a tutor’s premises, students must be picked up immediately at the completion of their lesson time. If a student arrives onsite before their lesson time, or stays onsite after their lesson time, they are not the responsibility of MusicMotive or the tutor.

CHANGES TO TERMS & CONDITIONS

MusicMotive’s current fees and terms & conditions are available on our website. We may change our terms and conditions at any time without notice, effective immediately, and your continued use of this website and the services we offer will be deemed acceptance thereof.

COMPLAINTS, CONCERNS & SUGGESTIONS

If you have any complaints or concerns about the service you have received, please contact MusicMotive to address the issue. We also value your feedback and suggestions.

GENERAL

If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired. 

All tuition services are subject to the laws of New South Wales and we take no responsibility for changes in the law which affect the services supplied. In the event of any breach of these terms by us, your remedies shall be limited to damages. Under no circumstances shall our liability exceed the price of the tuition services. 

Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lockout, industrial action, fire, flood or other event beyond the reasonable control of the other party.

These trading terms are current as at 12 June, 2018